Refund policy

At A DEGER & V.D LOBREGAT, we take immense pride in crafting and selecting essential kitchenware—from our precision food tongs and compact cutting boards to our accurate measuring spoons—that elevate your daily culinary adventures. We want you to feel entirely confident in every purchase. However, if a product does not meet your expectations or arrives damaged, our Return & Refund Policy ensures a smooth, clear, and transparent resolution process.

30-Day Happiness Guarantee

We offer a 30-day return window, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The product must be in the same condition that you received it: unused, unwashed, and undamaged.

  • Food contact items (such as kitchen tongs, cutting boards, and measuring spoons) must remain in their original packaging with all original labels and tags intact due to strict health and safety standard compliance.

  • Proof of purchase (such as your order confirmation email or receipt) must be provided.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] within 30 days of delivery. Please include your order number, the item(s) you wish to return, and the specific reason for the return. If the product arrived damaged or defective, please attach clear photos or videos demonstrating the issue.

  2. Review & Approval: Our customer support representative, managed by Shanelle Warner, will review your request within 2 business days. Once approved, we will provide you with a return authorization and step-by-step instructions.

  3. Ship the Item: Securely package the product to prevent damage during transit and dispatch it to our designated return address:

    A DEGER & V.D LOBREGAT (Returns Department)

    Attn: Shanelle Warner

    10 anglesea l9n, Seaford Rise, SA 5169, Australia

Note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., received a damaged food tong, incorrect measuring spoon size, or wrong item), we will cover the return shipping costs or provide a prepaid return label.

  • Change of Mind or Personal Preference: If you are returning an item due to a change of mind or personal choice (e.g., deciding you need a larger cutting board), you will be responsible for paying your own return shipping fees. Return shipping costs are non-refundable.

Refunds & Processing Time

  • Once your return is received and inspected at our Australian warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be automatically processed back to your original method of payment within 5 to 7 business days.

  • Please note that bank or credit card processing times may vary. If you haven't received your refund after 10 business days from our notification, please contact us at [email protected].

Exchanges & Non-Returnable Items

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Damaged Items Upon Arrival: Please inspect your order immediately upon receipt. If your kitchenware arrives defective or damaged, contact us immediately so we can evaluate the issue and make it right.